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UX Challenges

Usability Test

Usability Test Usability Test

Scenario

You're a product designer working on a restaurant reservation app.

Your team wants to analyze some key tasks that are often performed by new users. You're looking to identify problems and opportunities in the flows for these tasks, and learn a little about the behavior and preferences of new users.

Task

Select an online restaurant reservations company who will be your imaginary employer for this challenge. Examples include opentable.com, resy.com, yelp.com, allsetnow.com, and exploretock.com.

Perform a usability test with 2–3 participants (people who have never used the product before) on the part of the app where they can set up a new reservation at a restaurant of their choice. To protect their privacy, give them a fake or prepaid credit card number to use during the test, or have them get as far as they can without having to put in a real credit card. Create a report of your findings.

Extra Credit: Perform the test with 5 or more participants.

Tutorials

If you need help with this challenge, check out our hand-picked tutorial recommendations.

Usability Testing in 4 Simplified Steps

uxtools.co

Usability Testing 101

nngroup.com

A Beginner's Guide to User & Usability Testing

hotjar.org

UX Tea Break: What Makes a Good Usability Test?

youtube.com

Tools

Not sure which tools to use? Try one of these.

Zoom

zoom.us

Lookback

lookback.io

Maze

maze.co

Miro

miro.com

Share Your Results

When you finish the challenge, post your work on Twitter and we'll give you feedback! Be sure to use the hashtag #uxtoolschallenges and tag our account @uxtoolsco. We'll keep an eye out and repost good examples on a regular basis.

We're also building a new paid community for designers where you'll be able to get even more feedback. See more details.

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