Overview
Do you use software for User Testing?
This type of software engages real people with prototypes, concepts, research materials, or real product experiences.
Do you use software for User Testing?
22% of respondents don't do user testing (or aren't sure). Keep reading for a breakdown of this situation.
Which software do you primarily use for User Testing?
The large collection of "Other" tools in this graph is full of various types of video conferencing, survey, and session recording tools. While it's not easy to streamline responses in category that's so broad, we believe surfacing this data is useful to our readers to elevate their research toolkit.
17% of respondents involved in user testing use Zoom, which is down from 24% last year.
Highests ratings for tools with a large number of responses.
| Maze | 
|
4.29 | (242) |
| UserTesting |
|
3.97 | (231) |
| Google Meet |
|
3.8 | (223) |
| Zoom |
|
3.68 | (208) |
These tools didn't gather enough responses to meet our ratings criteria but are still worth checking out.
| UXTweak |
|
4.41 | (17) |
| Useberry |
|
4.33 | (66) |
| Dscout |
|
4.15 | (13) |
Are you using AI within any of the tools you selected for user testing?
Some respondents mention built-in AI tools (like Maze's "follow-up block"). Respondents may not always know when their tools are using AI on their behalf.
Others use AI to generate questions, automatically generate or analyze transcripts, and more.
Which of the following best describes why you don’t do user testing?
This is our second year following up on the reason why some respondents don't conduct user testing. The most common reason? It's not part of the process.
User Testing tools by remote working status
The most common tools are pretty well balanced between working situations. Take your pick!