Overview
Do you use software for User Testing?
This type of software engages real people with prototypes, concepts, research materials, or real product experiences.
Do you use software for User Testing?
56% of respondents use software to assist with user testing, which is almost an exact match to last year. Inconclusive data or market opportunity?
Which software do you primarily use for User Testing?
About 1 in 3 respondents using software for user testing are using a generic web conferencing tool (Zoom, Google Meet, Microsoft Teams).
For the first time since beginning to gather this data, a design tool, Maze, has topped the list.
Highests ratings for tools with a large number of responses.
| Maze | 
|
4.07 | (497) |
| UserTesting |
|
3.86 | (263) |
| Zoom |
|
3.56 | (330) |
| Google Meet |
|
3.55 | (268) |
| Microsoft Teams |
|
3.4 | (210) |
These tools didn't gather enough responses to meet our ratings criteria but are still worth checking out.
| UXTweak |
|
4.65 | (46) |
| UXArmy |
|
4.21 | (14) |
| Useberry |
|
4.17 | (84) |
| Userbrain |
|
4.07 | (44) |
| Optimal Workshop |
|
3.83 | (48) |
Which of the following best describes why you don’t do user testing?
We included this question as a follow-up to very low testing rates last year.
140 respondents who don't do user testing on their team had "UX" or "Product designer" in their title.
The "Other" responses are varied—developers, students, difficult to contact customers, product stage, etc.
User Testing tools by remote working status
In-person teams are more likely to use Google Meet or Microsoft Teams.
Lookback is more likely to be used by respondents in a hybrid working situation.
User Testing tools by agency/consultancy status
Interesting how the "agency" segment of this graph climbs upward, almost as if agencies are more likely to use specialized tools rather than popular, generic tools.
