UX Challenges

Diary Study

Diary Study Diary Study

Scenario

You're a product designer at an entertainment streaming company.

Your team wants to see how a user's relationship with the product changes over time. Do users change anything about how they use the app? Do they discover new things they didn't know before? Do they develop a different perception or attitude about the product?

You also want to know: What time of day do users engage with the product? Do they share content with others? What motivates them to get on and use the app?

Task

Select an entertainment streaming company who will be your imaginary employer for this challenge. Examples include Netflix, Disney+, Amazon Video, and Hulu.

Perform a diary study with 3 to 5 users of your chosen product to find answers to the questions above. Present your findings in a report.

Extra Credit: Perform the study with 8 or more participants.

Tutorials

If you need help with this challenge, check out our hand-picked tutorial recommendations.

How to Conduct a Diary Study: A Start-to-Finish Guide

dscout.com

Diary Studies: Understanding Long-Term User Behavior and Experiences

nngroup.com

What is a Diary Study and Why Is It Useful for UX Testing?

userzoom.com

What's a Diary Study in User Research?

youtube.com

Tools

Not sure which tools to use? Try one of these.

Paper

paper.bywetransfer.com

Google Forms

google.com

Belvedere Calendar

belcal.com

Texting, email, or recording with your phone

Share Your Results

When you finish the challenge, post your work on Twitter and we'll give you feedback! Be sure to use the hashtag #uxtoolschallenges and tag our account @uxtoolsco. We'll keep an eye out and repost good examples on a regular basis.

We're also building a new paid community for designers where you'll be able to get even more feedback. See more details.

More Challenges

Heuristic Evaluation
User Interview
Design System

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